One of my favorite retailers is Nordstrom. Why? Their customer service is legendary. Just this past summer I visited the store in Delaware was helped by Sandy in the Encore section. When I told her that she looked familiar and that she might have helped me before, she asked me what I purchased. Now I will be completely honest with you, I thought this was just flatout bs. Seriously, how the heck would she remember what I purchased two years ago. Well Sandy proved me wrong. After I told her one item of my purchase, not only did she remember what else I purchased, she remembered my preferred silhouette and fabric. I was completely floored. Sandy knew me. Out of the thousands of women she must have assisted at the location, she remembered me. Mind you, this was after I was assisted by Conrad in the men’s department who asked for my brother’s color palette for his wardrobe because it would help him select some choices for a watch. And this was before Diane, who had the eye of an eagle and the patience of Job, assisted me with some much needed shape wear. That my friends is unforgettable customer service.
Does your friendship to others have the same level of service? When your friends think about the pivotal moments in their life, were you front and center or did you have to hear about it after the fact? Can you recall conversations that you’ve had with them a couple months ago? Do you know what makes them tick? Do you know what excites them? Do you know how motivate them when they are ready to throw their hands up in defeat? Do you know how to make them laugh when they would rather cry? Being that type of friend requires a level of customer service that many of us are not willing to give and then you wonder why you don’t have any meaningful connections. Stop wondering why you don’t have a shoulder to cry on. Stop wondering why no one wants to listen to your latest rant of who did you wrong this week. Start figuring out how to be a better friend and up your level of customer service.
There are levels to friendship. Are you offering basic or premium? Here’s a hint, premium friendship leads to the right people being on your personal board of directors.
Have you discovered your purpose? The question seems to be the “in” thing to ask someone and it is dangerously on the verge of being labeled as a gimmick. There are hundreds of speakers and authors out there who all claim to know how to you should discover your purpose. At the risk of insulting some very accomplished, well-paid folks…no one can tell you how to discover your purpose. By its very nature, the discovery of your purpose in life is a personal experience and no two people will experience it the same way. Some people know their purpose very early in life and I think that is amazing. Then there are some who discover it a little later in life only to realize they have been doing it all along but never put a label on what they were doing. Knowing your purpose will change the way you look at your life and everything and everyone in it. Once you discover and embrace your purpose, you will begin to attract the people and things you need to get you closer to your goal. The “little birdie” that used to whisper to you will begin to squawk loudly whenever you veer off course. You dismiss yourself from the presence of negativity and shallow relationships with people who never have an encouraging word. And because we all can be a little hard headed, the “little birdie” will have some back up and the whispered desires of your heart will get an audible voice from someone who has been watching your journey from the sidelines and has been cheering you on since day one. The journey towards your purpose is not a marathon. It is not something that can be accomplished during a one day seminar. As I’ve said before and will say again (because I know my purpose), you already have everything you need inside of you to be extraordinary.
I fall in the second category of people who have discovered their purpose. I smile when I think about how long I’ve been on this path and not once thinking it was my purpose. Different milestones in my life have put the spotlight on my purpose and nudged me along when I began to doubt myself. My intrinsic circles of family without DNA are getting bigger and overlapping with each downpour of blessings I receive and accomplishment I make.
I know I’m not alone in this journey and neither are you. There’s a misconception that one’s purpose has to be something that changes humanity. When in reality, your purpose may only affect those closest to you and they will pay it forward to others. Take a look at your board of directors. Are they pushing you a little further pass your comfort zone? Are they giving you the feedback you need to bounce back from challenges and setbacks? Yes? Then you are closer to your purpose than you think.
Until next time, continue to Work Your Package…